Shipping policy

SHIPPING

Do you ship to my country?

Maverick customers live all across the globe, so we ship to all countries worldwide.

How long does it take to ship my order?

We make every effort to ship out your order on the next working day. Shipping time varies depends on the destination. We will send you an email with tracking number after the shipment leaves the warehouse. In most circumstances, delivery time should be as follows:

Shipping destination Express delivery time
Hong Kong & Taiwan 2 - 5 business days
USA 3 - 5 business days
UK & Australia 1 - 10 business days
Asia Pacific Region 3 - 7 business days
Rest Of The World 5 - 14 business days
The actual shipping estimation time might vary and will be shown in the checkout page.

 

How much should I pay for the shipping?

We are committed to bring you excellent products with the best price. Therefore, we sponsor most of the delivery cost so you only need to pay a bit extra. Taxes and duties are covered in some regions. In most of the case, deliveries cost should be as follows:

Shipping destination Delivery cost Tax & Duties
Hong Kong & Taiwan USD5+ Included
USA, UK, Europe, Australia USD10+ Included
DHL: Excluded
Asia Pacific Region USD3+ Included
Japan USD3+ Excluded
Rest Of The World USD10+ Excluded
The actual delivery cost will be shown in the checkout page and might change depends on parcel weight.

 

Do I need to pay duties and taxes?

Some countries may require import tax, duties and related Customs fees for imports. These charges, if applicable, are determined and charged by the Customs office of the destination country. Since the charges vary from time to time, we will notify you about whether we are paying the tax at the checkout page. For further details, please contact your local Customs office directly.

I have entered a wrong shipping information, what should I do?

If you need to change anything about your order, please contact us immediately. Once our warehouse has processed your order, we will not be able to make any changes. Please also note that changes could possibly lead to certain shipping delay.

How can I track my package’s location and status?

You can easily track your package once it has been shipped. You will receive an email with tracking number after the shipment leaves the warehouse. If you need any precise update about your package, it will be the best to call the courier directly.

I have entered the correct tracking information, why I still can’t track my package?

We send email with tracking link and number only after confirming the shipment has left the warehouse. It might take some time for the express couriers to recognize the shipment and upload the relevant information to the database. If you are still unable to track the shipment after certain time, contact us and we are happy to help.

Why my package is delayed?

We promise to ship out every order in a timely manner. In some occasions, public holidays could lead to slight delays. There might also be some unforeseen circumstances related to the local customs or logistic partners. WhatsApp (852) 6701 9860 or email to support@maverickandc.co if you have more inquires.

Do you ship to P.O. Boxes/ APO/ FPO?

Unfortunately, our courier is not able to deliver to these addresses.

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